Refund Policy

Effective Date: April 1, 2025 Last Updated: March 31, 2025

At XSquareSEO, we are committed to delivering high-quality SEO and digital marketing services that help your business grow online. Your satisfaction is important to us. However, due to the nature of our services, we have outlined a transparent refund policy below.

In Short

Once work has started, payments are non-refundable — SEO takes real time and resources to deliver.
You may be eligible for a refund if the project hasn't started, there's a duplicate payment, or we didn't deliver as agreed.
Cancel monthly services anytime, with 7 days' notice before the next billing cycle.

General Policy

Due to the time, effort, and resources invested in SEO campaigns and digital services, all payments made to XSquareSEO are non-refundable once the service has commenced.

02–03

Eligibility for Refund

You may be eligible for a partial or full refund only under specific circumstances. Everything else falls under our non-refundable scenarios.

✓Refund Eligible

The project hasn't started yet, and you request a refund within 7 days of payment.
You made a duplicate payment in error.
Services were not delivered as agreed upon in the contract or service agreement.

✕Non-Refundable

SEO work has started, or any reports/tasks have been delivered.
Delays are caused by the client (e.g., lack of communication, delay providing access or content).
Results don't meet expectations — SEO is a long-term process with no guaranteed rankings or outcomes.
Monthly/recurring services after the billing cycle has begun.

All eligible refunds are subject to review and approval by our management team.

Cancellation Policy

Clients can cancel monthly services at any time. However, cancellation must be made at least 7 days before the next billing cycle to avoid being charged for the upcoming month.

How to Request a Refund

To request a refund, please contact us at [email protected] with the following:

Your full name and company name
Payment details and invoice number
Reason for requesting a refund

⏱ We aim to respond to refund requests within 5 business days.

Chargebacks

We strongly discourage chargebacks. If you have any concerns about a charge or service, please contact us first, and we'll work to resolve the issue amicably.

Modifications to This Policy

XSquareSEO reserves the right to update or change this refund policy at any time. Any changes will be posted on this page with the updated effective date.

Questions about this policy? Reach us at [email protected].