Refund Policy
Effective Date: 01/ April /2025
Last Updated: 31/ March / 2025
At XsquareSEO, we are committed to delivering high-quality SEO and digital marketing services that help your business grow online. Your satisfaction is important to us. However, due to the nature of our services, we have outlined a transparent refund policy below:
1. General Policy
Due to the time, effort, and resources invested in SEO campaigns and digital services, all payments made to XsquareSEO are non-refundable once the service has commenced.
2. Eligibility for Refund
You may be eligible for a partial or full refund only under the following circumstances:
If the project has not yet started, and you request a refund within 7 days of payment.
If you made a duplicate payment in error.
If services are not delivered as agreed upon in the contract or service agreement.
All eligible refunds are subject to review and approval by our management team.
3. Non-Refundable Scenarios
No refunds will be issued:
Once the SEO work has started or any reports/tasks have been delivered.
If delays are caused by the client (e.g., lack of communication, delay in providing necessary access or content).
For results not meeting client expectations, as SEO is a long-term process and cannot guarantee fixed rankings or specific outcomes.
For monthly/recurring services after the billing cycle has begun.
4. Cancellation Policy
Clients can cancel monthly services at any time. However, cancellation must be made at least 7 days before the next billing cycle to avoid being charged for the upcoming month.
5. How to Request a Refund
To request a refund, please contact us at jay@xsquareseo.com with the following:
Your full name and company name
Payment details and invoice number
Reason for requesting a refund
We aim to respond to refund requests within 5 business days.
6. Chargebacks
We strongly discourage chargebacks. If you have any concerns about a charge or service, please contact us first, and we’ll work to resolve the issue amicably.
7. Modifications to This Policy
XsquareSEO reserves the right to update or change this refund policy at any time. Any changes will be posted on this page with the updated effective date.
